Stibo Systems'

Customer Master Data Management

Fuel your corporate initiatives with high-quality data to improve marketing, sales, customer service and experience, compliance and more.

Achieve business objectives and deliver operational excellence using customer data you can trust.

For both B2B and B2C, the age of the customer has changed the rules of engagement. Individuals and businesses alike expect superior experiences and for brands to know them early in their journey or before first contact.

Targeted campaigns, omnichannel outreach, account-based marketing and proactive cross-selling and upselling requires reliable customer data. Without it, your personalization and other strategic initiatives fail before they begin.

Stibo Systems’ Customer Master Data Management (Customer MDM) transforms how businesses achieve customer understanding by connecting, cleansing and enhancing customer data. It gives enterprises the foundation they need to make smarter decisions faster. In addition, they can more easily adhere to governance and regulatory compliance.

For greater agility, Customer MDM can be deployed on-prem or in the cloud. Making it ideal for where your customers are today, and wherever they go tomorrow.

VIDEO Great customer relationships start with great data: Customer MDM, explained.

Customers today demand exceptional, personalized experiences. Winning their trust and loyalty demands accurate, high-quality data about who they are, what they want and how and where they want it. Stibo Systems’ Customer MDM enables the creation of a 360° view of your customers, creating a foundation for successful and profitable relationships.

Watch

Master your data to enable digital transformation and improve customer centricity.

Customer MDM for B2B Learn about the benefits your B2B company can gain with Customer MDM and how you can unify your customer ecosystem to improve insight, streamline processes and enhance sales operations. Get the Data Sheet

Solving the Customer Loyalty Challenge with Customer MDM What does it mean to the consumer and what are the factors driving it? How does data empower loyalty and how does master data management support it? Watch the webinar to understand more about solving the customer loyalty challenge. Watch the Webinar

Customer MDM for B2C To meet consumers' ever-changing needs and expectations, your B2C brand must personalize communication and offer omnichannel experiences. Find out how Customer MDM can make a difference. Get the Data Sheet

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Customer MDM improves business outcomes.

89%

of customers were retained by companies employing successful omnichannel engagement.

Aberdeen, cited by Forbes.com, 2018

Create more customers and improve existing relationships with in-depth insight.

Improve data stewardship

Stibo Systems’ Customer MDM provides data stewards unique capabilities to onboard, consolidate and cleanse disconnected data. Advanced matching and algorithm technology facilitates the creation of a unified view of the customer. You can proactively examine and create useful summaries, such as data patterns, missing data, metric scores, values analysis and data outliers. Businesses can perform data monitoring and root cause analysis and take corrective actions.

Power personalization

Businesses can effectively deliver on their 360° customer view strategy using Customer MDM. It provides a flexible, configuration-based data model that is capable of scaling to support general or complex data models, along with the relationships between data domains and hierarchies. Matching, linking and merge functionality identifies and handles duplicate records. With superior profiling, cleansing and enrichment capabilities, enterprises can drive 360° strategies that fuel CRM, ERP, ecommerce and other systems.

Leverage reliable data

Stibo Systems makes day-to-day maintenance and management easy so that you can expect more from your data. In addition to core capabilities within the solution – such as identifying outdated records, rules for governance and data validation – Customer MDM also extends functionality by leveraging third-party integrations and a growing partner ecosystem. Experian, Loqate and D&B are just a few best-of-breed partner integrations that enable enhanced data validation and enrichment.

Ensure compliance

Customer MDM bolsters regulatory compliance using effective data management that includes monitoring, enforcing and reporting. Companies can meet legal and industry requirements, such as GDPR, anti-money laundering regulations (AML), know your customer (KYC), banking industry mandates and more. By consolidating customer data across multiple systems, organizations can reduce reputational, legal and financial risks. They supply complete records across various systems and to numerous business units.

EXECUTIVE BRIEF CRM builds strong relationships. Customer MDM makes them stronger.

CRM has become so ubiquitous, it can be surprising for business and IT leaders to learn there are critical things it can’t do by itself. The primary issue is ensuring customer data quality and consistency across multiple versions of CRM and other siloed apps. Adding Customer MDM takes on these challenges and more. Learn how to maximize your ROI and CX by teaming CRM with MDM.

Get the Brief

Success Stories

Powering success by putting Your business first

How MDM enabled finance and IT to take strategic decisions based on good data. Read the Success Story

The British international multichannel retailer automated data entry and reduced errors, and can now manage detailed content for multiple websites. Read the Success Story

Sonepar Canada selected a multidomain master data management (MDM) solution and as a result it effectively manages more data and increases data accuracy without incurring additional costs. Read the Success Story

LET’S START CREATING A MORE TRANSPARENT WORLD Empower data transparency through MDM At Stibo Systems, our mission is to create the world’s most versatile master data management solutions, built to enable businesses to optimize their business, environmental and social performance. Connect with us today to start your journey to creating better business and a better world.