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Retail

 

Competing on customer experience is a priority in the retail industry, but the operational requirements of delivering great experiences can be a challenge. It requires you to maintain accurate, standardized product data across all channels, as well as having deep insight about your customers.

At the same time, you still need to manage hundreds of vendors and thousands of SKUs, while demand for expanded assortments and product personalization continue to escalate.  Clean, centralized master data is a critical first step in solving these issues.

Stibo Systems’ Master Data Management solution, STEP, helps you achieve strategic outcomes by creating a central repository of clean, accurate and consistent operational data about your products, customers, suppliers and more.

BENEFITS

 

SYNCHRONIZE DIGITAL AND PHYSICAL CHANNELS

Today’s consumers want a consistent, frictionless experience, whether they’re browsing your e-commerce site, shopping in-store, or contacting your customer service representatives. The STEP platform helps you create a Digital Business Core that:

  • Creates a single version of the truth for all of your product data, customer data, supplier data and digital assets
  • Synchronizes all internal and external systems
  • Enables omnichannel retailing and seamless customer experiences
  • Supports a single view of your customers
  • Drives additional value from your existing business systems

MANAGE YOUR PRODUCTS FROM BEGINNING TO END: SpirePLM™

With constantly changing customer tastes and increased pressures to take products to market faster, efficiently managing products from ideation to retirement is critical. SpirePLM™ is a Product Lifecycle Management (PLM) solution that complements your STEP implementation and enhances the way you design, develop and launch your private-label offerings. With SpirePLM you can:

  • Adapt to changing demands
  • Streamline your supply chain processes
  • Minimize errors and delays
  • Accelerate time-to-market

INCREASE UPSELL AND CROSS-SELL CONVERSIONS

Boost sales by creating product hierarchies and linking associated products to support cross-sell and upsell opportunities, as well “You May Also Like” recommendations. STEP also assists retailers in launching targeted and timely promotions.

MINIMIZE PRODUCT RETURNS

Inaccurate or incomplete product information often leads to customer dissatisfaction and affects your profits through product returns. STEP helps retailers reduce these kinds of returns by gathering, managing, publishing and sharing accurate and enriched product information throughout your enterprise and across your supply chain.

OPTIMIZE INVENTORY LEVELS

STEP provides a single, consistent view of products across all your channels by automatically supplying information to various consuming systems, sales channels and business processes.

SUPPORT INTERNATIONAL EXPANSION

Meet the global business requirements for language and other localization necessities such as currency and unit measures to expand into new countries. STEP helps you launch targeted multi-language promotions based on key demographics and regions without creating data siloes.

BENEFIT FROM A SINGLE PLATFORM

STEP is the only master data management solution that supports multiple data domains on a single technology platform. Further increase the value of centralized product data by combining it with other key business information such as customer, supplier, employee or location data.

ACCELERATE TIME-TO-MARKET

Increase revenue opportunities by getting your products to market faster than your competition. STEP helps you onboard new products, bundles and services rapidly through user-friendly automation and streamlined processes.

Get the MDM for Retail
solution brief

 

Learn how master data management propels omnichannel retail

GET YOUR COPY HERE

A QUICK INTRO TO
MDM FOR RETAILERS

 
 

Dive Deeper

 

case study

BOL.COM

Online retailer with several million products reduces time it takes to introduce new categories, increases fulfilment rate and decreases order cancellation rate.

case study

MOUNTAIN EQUIPMENT CO-OP

The outdoor equipment retailer decided to come to terms with their rapidly expanding product data.

white paper

PIM for retailers

The importance of product information in omni-channel retailing and how to optimize product content for all channels.

case study

Harbor Freight Tools

Catalog retailer that focused on product MDM, improved data governance and business processes, saving time in approvals, publishing and many other areas.

case study

OFFICE DEPOT

The business supplies and services provider slashed time-to-market and input errors by implementing an MDM solution.

case study

MARKS & SPENCER

The British international multichannel retailer automated data entry and reduced errors, and can now manage detailed content for multiple websites.

case study

Rituals Cosmetics

The fashion and lifestyle brand implemented an MDM solution to provide the crucial link between their product, customer, supplier, partner and employee data.

solution brief

STEP for retail

Learn how to use STEP to give your customers a consistent omnichannel shopping experience