Putting your customer first is imperative, but actively managing your customer relationships in order to deliver the level of personalization and service they demand requires a complete view of both your customer and product data.
Trying to achieve customer-centricity without a centralized source of information can be extremely difficult and can cause your organization to react slowly to market changes and/or provide a poor customer experience; ultimately reducing loyalty.
Stibo Systems’ Master Data Management platform, STEP, integrates critical master data into a central repository, allowing you to streamline and personalize product offerings, build customer-centric experiences across channels and improve risk management while driving regulatory compliance.
BENEFITS
BREAK DOWN DATA SILOS
Having critical data stored in multiple systems by different departments creates inconsistent and outdated information. This results in increased costs and efforts to obtain clean and actionable data. STEP acts as a main hub for all your information and helps you to:
Eliminate data silos caused by disjointed systems and databases
Drive value to existing business systems by synchronizing clean and accurate master data
Improve quality and integrity by accurately integrating your data
Reduce IT involvement in data maintenance
Provide uniform branding across physical and digital channels
ENSURE SECURITY AND COMPLIANCE
Proper and secure handling and storing of customer information is critical. Even the smallest data security incident can quickly tarnish a brand. In addition, financial services companies have to comply with a multitude of industry regulations. With STEP you can:
Easily define roles and privileges to ensure that only appropriate users have access to sensitive data
Provide governance using audit trails, version control and approval processes
Effortlessly access reference data and code tables
Improve ability to comply with regulation such as GDPR, Dodd-Frank, MiFID II, Solvency II, Basel 2&3 or BCBS 239
LAUNCH PERSONALIZED OFFERINGS WITH CONFIDENCE
Deliver products and services to your customers faster and through the delivery channel that they expect by:
Combining product and customer data to build custom offerings
Creating streamlined business processes to ensure data accuracy
Launching timely and targeted promotions
Onboarding data from multiple systems
DRIVE CUSTOMER-CENTRICITY
Financial service organizations, as with companies in many other industries, need to have a clear understanding of their customers. With STEP you can get deeper customer insight and support a global customer-centric experience by:
Presenting a single enterprise-wide view of your customers
Gaining a deeper understanding of customers by integrating internal and external data
Localizing data to ensure your information is relevant for your global or regional customers
THE THREE MOST IMPORTANT STATS YOU NEED TO KNOW ABOUT FINANCIAL SERVICES
In this short video, Aberdeen Research Group shows the numbers to keep in mind
