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Financial Services

 

Putting your customer first is imperative, but actively managing your customer relationships in order to deliver the level of personalization and service they demand requires a complete view of both your customer and product data.

Trying to achieve customer-centricity without a centralized source of information can be extremely difficult and can cause your organization to react slowly to market changes and/or provide a poor customer experience; ultimately reducing loyalty.

Stibo Systems’ Master Data Management platform, STEP, integrates critical master data into a central repository, allowing you to streamline and personalize product offerings, build customer-centric experiences across channels and improve risk management while driving regulatory compliance.

BENEFITS

 

BREAK DOWN DATA SILOS

Having critical data stored in multiple systems by different departments creates inconsistent and outdated information. This results in increased costs and efforts to obtain clean and actionable data. STEP acts as a main hub for all your information and helps you to:

  • Eliminate data silos caused by disjointed systems and databases
  • Drive value to existing business systems by synchronizing clean and accurate master data
  • Improve quality and integrity by accurately integrating your data
  • Reduce IT involvement in data maintenance
  • Provide uniform branding across physical and digital channels

ENSURE SECURITY AND COMPLIANCE

Proper and secure handling and storing of customer information is critical. Even the smallest data security incident can quickly tarnish a brand. In addition, financial services companies have to comply with a multitude of industry regulations. With STEP you can:

  • Easily define roles and privileges to ensure that only appropriate users have access to sensitive data
  • Provide governance using audit trails, version control and approval processes
  • Effortlessly access reference data and code tables
  • Improve ability to comply with regulation such as GDPR, Dodd-Frank, MiFID II, Solvency II, Basel 2&3 or BCBS 239

LAUNCH PERSONALIZED OFFERINGS WITH CONFIDENCE

Deliver products and services to your customers faster and through the delivery channel that they expect by:

  • Combining product and customer data to build custom offerings
  • Creating streamlined business processes to ensure data accuracy
  • Launching timely and targeted promotions
  • Onboarding data from multiple systems

DRIVE CUSTOMER-CENTRICITY

Financial service organizations, as with companies in many other industries, need to have a clear understanding of their customers. With STEP you can get deeper customer insight and support a global customer-centric experience by:

  • Presenting a single enterprise-wide view of your customers
  • Gaining a deeper understanding of customers by integrating internal and external data
  • Localizing data to ensure your information is relevant for your global or regional customers

 

THE THREE MOST IMPORTANT STATS
YOU NEED TO KNOW ABOUT
FINANCIAL SERVICES

 

In this short video, Aberdeen Research Group shows the numbers to keep in mind

WATCH NOW

Dive Deeper

 

solution brief

STEP for financial services

Gaining the information edge in the challenging financial services industry, with Master Data Management

INCREASE CUSTOMER VALUE

STEP FOR INSURANCE

How to provide your customers with tailored and highly personal insurance products, every time

On-demand webinar

Data agility and its disruptive impact on the future of insurance

Learn how best practices in data management are key enablers for change in the insurance industry