Stibo Systems - The Master Data Management Company
Master Data Management Telecommunications, Master Data Management Telecom, MDM Telecommunications, MDM Telecom
Master Data Management Built For

Telecom
munications

New types of subscriber requirements and innovative business models are the products of a 5G, edge-connected world. Agility in data management is required to keep pace with this change.

Master data management: Keeping your telecom business connected to your customers.

The pace of evolution in the telecom industry has forced IT to make many tactical decisions. This has left in its wake, complex technical infrastructures and data silos with ill-defined owners.

The world runs on data. And data can no longer hide behind applications. Data management needs a new data culture to keep pace with the business transformation requirements of your subscribers.

MDM ROI CALCULATOR Put a figure on the return on your data management investment

Data management projects are hard to quantify. There is great financial value to be gained from improving data quality and automating data processes. But how do you estimate it? The ROI Calculator can help you build your business case for master data management.

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Edge computing and 5G technologies are fueling the consumer’s appetite for new types of products and services.

Bringing to market products and services that are more relevant to subscribers in a timely way is key to reducing customer churn. To achieve this, equipment manufacturers and service providers need to define and communicate product and service information more quickly and in a coherent way.

The telecommunication industry’s legacy platforms for product definition suffer from a number of fundamental deficiencies:

  • They are not designed to handle the growth in the number and types of products
  • They are not capable of handling the frequency at which they need to be revised and released due to competitive pressures
  • They are not able to cater for growing demands from subscribers for product personalization and managing consent for usage of their personal data

The sheer volume and variety of information needed to support today’s complex offerings has surpassed the existing capabilities of many telecom operators.

The telecom industry needs new, unified processes for product information management (PIM) to ensure that products and services can meet the requirements to reduce churn, make relevant offerings and comply with data regulations.

Master data management implements a PIM process that puts your business back in control of the data that differentiates your capabilities.

AI in telecom is in the driver's seat of the new customer experience.

Is your AI making good data-driven decisions about your customers’ needs? You might have a wealth of data about your customer, the products and services they use, invoicing, customer service records etc. But is this information tied together in a way that makes it actionable? Is it insightful? Trustworthy? Up to date? Who is accountable to ensure it is fit for analytical purpose?

Application of data governance principles is essential to bring together customer data from across silos in a managed and transparent manner. Only then can this information be used to empower your AI to make real-time, actionable, data-driven decisions.

Telecom operations are moving to the cloud to support automation and efficiency.

Connectivity is an integral part of delivering personalized healthcare, integrating travel services, retailing to the subscriber and providing demand-based entertainment.

As capability grows, new types of consumer requirements and business models will look for communications suppliers who can address their needs:


  • Remote diagnosis using AI
  • Automated transport services
  • Real-time payment services

These services all require new types of integrated offerings, available instantly from the cloud and configurable to individual requirements.

Transparency in the data that fuels these new services is key to be able to confidently move resources to the cloud and establish service level agreements for their management.


Trustworthy and holistic views of subscriber information that traverse disparate lines of businesses, partners, locations and products, is key to the development of the insightful information needed to power next generation automation for the telecommunications provider.

 

Use master data management to create data transparency and gain better insight in telecom

CRM is Not Customer MDM “Why do we need customer MDM when we already have CRM in broad use across the company? Doesn’t CRM do all that already?” The short answer is “No”. Take customer relationships to the next level by combining CRM with Customer MDM. Get the Brief
The Questions You Need To Ask Before Building Your Customer Data Business Case Five senior leaders from across the data community came together to explore the critical success factors in preparing an impactful customer data business case by asking the right questions. Get the Report
Product Master Data Management The ultimate customer experience begins with product data. Learn how to achieve it by moving beyond product information management (PIM) with Stibo Systems Product MDM. Get the Solution Sheet
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The trusted name in master data management

OPEN PLATFORM OPEN PLATFORM
For seamless integration across systems and processes, connect your data with our open API and 100+ connectors to partners like Azure, SAP, Amazon, PowerBI, Qlik, Oracle and 1worldsync.
CLOUD-NATIVE SAAS CLOUD-NATIVE SAAS
Our master data management SaaS solutions are built with scalable, cloud-native technology, providing you with a more affordable and reliable way to optimize your most critical data.
MULTIDOMAIN MDM MULTIDOMAIN MDM
Stibo Systems Multidomain Master Data Management ensures unified governance across all data domains. Using common technology, the platform creates and manages new zones of insight to support data-driven decision making.

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