CMDM

Customer Experience Data Cloud

Gain a single, trusted view of your customer data, enabling you to provide exceptional experiences, increase marketing and customer service effectiveness, and manage customer data responsibly and legally.
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Exceptional customer experiences drive success in today's market

Impress your customers with exceptional experiences driven by a deep understanding of their needs. By unifying all your customer data, Customer Experience Data Cloud provides the clean fuel that enables the rest of your customer experience ecosystem to deliver.

Discover a whole new level of insight and get inputs that enable you to deliver targeted offers and smooth experiences across every touchpoint. Build stronger relationships and drive growth with a foundation of transparency and respect, with privacy at the core.
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Explore Customer Experience Data Cloud by Stibo Systems

In this demo of Stibo Systems Customer Experience Data Cloud, Jignesh Patel showcases how AI-powered matching can detect and merge duplicate customer records, how machine learning assists data stewards in minimizing clerical review tasks, and how automated policies ensure data remains clean and compliant.

 

Fuel outstanding customer experiences with a single, trustworthy view of your customers

Unified data

Unified data

Gain a deeper understanding of your customers and deliver exceptional experiences that drive loyalty and engagement. Eliminate data silos and inconsistencies with AI-powered matching techniques to create a single, trusted customer record that fuels effective marketing campaigns, optimizes loyalty programs and empowers your customer service team.
Enhanced data quality

Enhanced data quality

Support business growth with accurate and trustworthy customer data. Avoid the pitfalls of poor quality data by leveraging advanced profiling and cleansing tools to ensure customer data is accurate, complete and up to date, fueling more informed decision making, personalized experiences and optimal customer journeys.
 Privacy and consent management

Privacy and consent management

Ensure customers’ personal information is handled responsibly and ethically, while empowering customers to control their data. Support compliance with GDPR, CCPA and other personal data privacy regulations, to protect against regulatory non-compliance and reputational damage.
Solution sheet Get all the essentials in a single, downloadable sheet

We have summarized, in a single document, all the basic information you need in order to understand Customer Experience Data Cloud. Grab it now, share it with your colleagues and save it for later. A simple, time-saving, three-pager.

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Frequently asked questions

What is Customer MDM?

Customer MDM is a specialized form of Master Data Management (MDM) focused specifically on customer data. It involves consolidating, cleansing, enhancing and governing customer information from various sources into a single, unified view.

 

By creating a 360-degree view of the customer, organizations can gain deeper insights into customer behavior, preferences and history. This enables them to deliver personalized experiences, improve customer satisfaction and drive business growth while ensuring customer information is handled responsibly and ethically.

 

Key components of Customer MDM include:

  • Data Consolidation: Bringing together customer data from different systems into a single source.
  • Data Cleansing: Identifying and correcting errors, inconsistencies and duplicates in customer data.
  • Data Enrichment: Adding information to customer profiles to create a more complete view.
  • Data Governance: Establishing rules and processes for managing and protecting customer data.
 

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Let's talk about how master data management can drive growth, efficiency and transformation in your business.
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