Governed Master Data for Financial Services
Stibo Systems Platform provides banking, financial services and insurance (BFSI) companies with a unified, governed and AI-ready data management foundation that ensures compliance, efficiency and customer trust.
Trusted by leading financial services companies
Delivering trusted customer intelligence across individual and corporate relationships
In an industry built on trust, compliance and rapid digital transformation, fragmented data introduces operational risk and undermines client confidence. A unified customer view is essential for ensuring data integrity, meeting regulatory demands and strengthening counterparty relationships.
Increased cross-sell potential
Connect individual and corporate relationships across products and channels. With clean, complete customer records, you can easily identify growth opportunities, reduce duplication and personalize engagement.
Empower customer-facing teams
Boost customer satisfaction by giving your service and success managers instant access to unified customer data, so they can provide more personalized support and faster issue resolution.
Ready for enterprise-scale innovation
Unify and clean your CRM, policy, billing and claims data to optimize data governance workflows and enable scalable, AI-driven growth.
AI data readiness
Ensure that every AI-powered insight, prediction and automated decision is based on a trusted, single source of truth by using unified, accurate and authoritative customer records.
Fraud detection and risk management
Improve the speed and accuracy of fraud investigations by leveraging high-quality data and synchronizing alerts and risk profiles across platforms.
Provide unified, trustworthy customer records that power cross-selling, compliance and innovation
Faster. Focused. Fantastic.
Our customers say so.
Moving to Stibo Systems means we now have 95% of our customer data accessible in one place, allowing us to respond faster and focus on delivering greater value to our customers.
Jon Glen, Group Operations Director, Royal London
Master data management for insurance
Deliver fair outcomes, reduce claims leakage, accelerate FNOL, identify growth opportunities and fuel AI initiatives with trusted, compliant data. Our multidomain master data management platform unifies not only customer-centric entities – like policyholders, claimants, brokers, beneficiaries and households – but also locations, employees, financial products, and policies. This governed, 360° view empowers insurers to drive value across the entire insurance lifecycle.
Personalized customer journeys
Personalization drives retention and cross-sell opportunities, but insurers must balance tailored experiences with GDPR, suitability and AI explainability requirements. Delivering the right product to the right customer at the right time is key.
How Customer Experience Data Cloud supports:
- Governs product visibility and personalization logic
- Manages consent and communication preferences
- Improves conversion and retention through targeted offers
- Ensures transparency and compliance in personalization
New customer onboarding experience
Onboarding is critical for brokers and retail insurers, involving KYC, product eligibility and consent management. Speed, accuracy and compliance are essential to reduce drop-off and regulatory risk.
How Customer Experience Data Cloud supports:
- Standardizes customer intake and validation
- Governs digital identity and consent data
- Reduces onboarding time and errors
- Ensures compliance with AML, GDPR and audit standards
Seamless upsell and cross-sell models
Insurers seek to grow customer lifetime value through upsell and cross-sell opportunities, but must avoid mis-selling, ensure benefit visibility and respect consent boundaries.
How Customer Experience Data Cloud supports:
- Manages consent-based data usage for marketing
- Aligns product metadata across partners
- Improves campaign effectiveness and speed
- Reduces compliance risk and enhances customer trust
Fraud detection and risk management
Fraud schemes and risk exposures are increasing, with regulatory demands for robust anti-fraud controls and AI oversight. Insurers must not only detect fraud but also prevent it, all while managing cross-border risks and compliance.
How Customer Experience Data Cloud supports:
- Feeds high-quality data into fraud detection engines
- Synchronizes alerts and risk profiles across platforms
- Improves fraud investigation speed and accuracy
- Supports regulatory compliance and audit readiness
Claims management efficiency
Insurers face high volumes of complex claims data, regulatory pressures for solvency and the need for operational resilience. Efficient claims management means reducing rework, improving payout accuracy and accelerating audit cycles.
How Customer Experience Data Cloud supports:
- Centralizes and governs claims data across systems
- Links claims to policies, customers and service providers
- Reduces rework and improves payout accuracy
- Enables structured, auditable workflows for compliance
Service and support optimization
Customer expectations for fast, accurate service across channels are increasing, while managing cost pressures and compliance. Streamlined service support means reducing call handling time, improving first-call resolution and enabling consistent omnichannel experiences.
How Customer Experience Data Cloud supports:
- Unifies customer, policy and interaction data across systems
- Powers intelligent routing and real-time agent assistance
- Enables consistent responses across chat, voice and digital channels
- Supports compliance with auditable service workflows
