StiboSystemsLogo.png

Customer Master Data Management

 

Identify, consolidate and link customer data across your enterprise in a single, accessible customer view

 

Customer insight begins with customer knowledge. Knowing who your customers are and recognizing them at any point of contact can only be achieved when you have access to a 360-degree customer profile.

 

Creating a single source of truth, populated with a consolidated "Golden Record" view of your customer data across your enterprise, is vital to properly identifying the information at the right time.

Benefits

 

Gain a 360-degree view of your customers

Decrease operational costs by ensuring that each department and business unit in your enterprise has the most up-to-date and accurate information about your customers

Increase revenue opportunities

Supply product managers with the information they need to perform complete solution selling, product bundling and customer profiling, based on information gleaned from relationships between customers and products owned

Actively monitor and mitigate risk

Have a better understanding of your operations, customers, their entire corporate hierarchy and any compliance or credit risk associated with them

Attain a more comprehensive view of your data

Fill in the gaps of your customer data with third-party sources to include key personal information, mergers and acquisitions, departures and product releases

RESOLVE

Create high-confidence customer or organization records by combining them into accurate and up-to-date Golden Records. Use a combination of matching algorithms in association with business rules to deliver a single view of customer data across all channels and touch points.

RELATE

Associate customer and organization Golden Records through householding, social media or through identification and management of relationships between and across your resolved customer entities in order to better understand each customer’s total worth and influence.

ENHANCE

Incorporate critical data elements into your customer and organization Golden Records from data sets within the enterprise or from third-party data sources to create a more accurate and informed view of each customer than previously available.

EXTEND

Send resolved and enhanced master data records to front-line business processes and analytical applications to improve customer experience at point of engagement, produce better insights and make better business decisions.

OUR SOLUTION TO MULTIDOMAIN MDM

 

Dive Deeper

 

ON-DEMAND WEBINAR

PUT MDM AT THE HEART OF YOUR TRUSTED 360-DEGREE CUSTOMER VIEW

How to meet your new business demands by creating a 360-degree view of each of your customers

ON-DEMAND WEBINAR

MASTERING YOUR CUSTOMER RELATIONSHIPS

Using customer data to create the perfect customer experience across their buying journey

ON-DEMAND WEBINAR

MASTERING CUSTOMER DATA AND CONTROLLING BUSINESS DESTINY

Data-related challenges and strategies, and how you manage these with a customer-centric approach

DATA SHEET

STEP FOR CUSTOMER MDM

How to stay in full control of all your B2C and B2B customer information in STEP

Ebook

Reversing the momentum of dysfunctional customer data

Learn about some key problems with organizations' customer data and how these fuel poor business outcomes