The Sonepar Group is an independent, family-owned company with global market leadership in business-to-business (B2B) distribution of electrical products, solutions and related services.
Sonepar Canada, a member of the Sonepar Group, selected Stibo Systems for its multidomain master data management (MDM) capabilities to manage its product, customer and supplier data domains. In support of its digital transformation initiatives, the company has improved and automated multiple processes, reducing the amount of time needed to produce high-quality data. And with a dynamic link to data sources like Dun & Bradstreet, which replaces manual methods, it provides a greater understanding of supplier relationships and organizational hierarchies. In addition, the company has paved the way for implementing Stibo Systems Platform in Sonepar North America.
The result? Sonepar Canada leverages a single version of the truth, or golden record, for recording and reporting product information. This helps the company negotiate with suppliers, improve customer service, lower costs and increase sales.
Challenges
Taking a business-first approach to its digital ecosystems, Sonepar Canada recognized the need for a single version of truth for product, vendor and customer data. The company wanted to automate workflows that would allow staff to move away from data entry and maintenance to higher-priority activities.
Solutions
Sonepar Canada implemented Stibo Systems Product Experience Data Cloud, Business Partner Data Cloud and Supplier Data Cloud, employing the platform’s multidomain MDM capabilities to deliver value to the organization by improving the quality of its data. It allows the company to resolve duplication of data on a North American scale and create a single version of truth for data-related workflows.
“We were successful because Stibo Systems’ professionals understood our processes and our company first, then they advised us through the process.” Caroline Patry, Director of Product Information, Sonepar Canada
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Outcomes
The company increased operational efficiencies through centralized management of global classifications of products required in the electrical industry, improving how it adheres to industry standards. In addition, it better organizes product and supplier data to understand entity relationships. This allows the company to increase efficiency when exchanging data with vendors, as well as accelerate time to market for its products and services.
By providing easy access to the right data, Sonepar Canada improved the customer experience. The company better captures, organizes, maintains and shares vital product data, enabling an easy path to product selection and purchase for its customers. Product information is created and classified once, then made available for operating companies to share accurate and timely information. Customers can easily locate the right product that meets their needs.
Stibo Systems’ multidomain MDM capabilities empowered Sonepar Canada to:
- Improve data quality, and as a result, overall customer experiences
- Create golden records used for multiple systems
- Increase transparency and collaboration for operating companies
- Replace manual processes with automated workflows
Sonepar Canada continues to expand its MDM capabilities. It is working to standardize Product Experience Data Cloud support for Sonepar US. Business Partner Data Cloud is also being developed, tested and deployed in parallel. It is also looking to expand the use of MDM into other areas, including the development of an advanced digital asset management (DAM) solution.
“Stibo Systems was an outstanding collaborator. And the feedback has been great, with people internally describing our data as a competitive edge.“ Caroline Patry, Director of Product Information, Sonepar Canada
