FTS offers a comprehensive range of IT products, solutions and services – from PCs and notebooks to data center solutions, managed infrastructure and infrastructure-as-a-service offerings. Products are freely configured from over 30,000 components and sourced from suppliers around the world.
FTS uses Stibo Systems solution for product master data management (Product MDM) to centralize the management of all product information. The solution displays the complex hierarchy of items and components and the ways in which they can be configured.
Having a central data source enables the supply of all sales channels across all regions as well as a fully automatic translation process.
The Business Payoff
Translation management is now considerably faster, more effective and better targeted. FTS is able to easily connect its new SDL translation management system (TMS) via an XML data exchange.
The Customer Experience
Translation management is done automatically in five languages. When a product is created in Product MDM and given the status “Ready to Launch,” users place a mark on the record indicating whether or not a translation is required for their country. Product MDM independently activates the XML export of the data to the TMS, and then re-imports the translations into the corresponding master data records, notifying users once the translations are ready.