Competing on customer experience is a priority in the retail industry, but the operational requirements of delivering great experiences can be a challenge. It requires you to maintain accurate, standardised product data across all channels, as well as having deep insight about your customers.
At the same time, you still need to manage hundreds of vendors and thousands of SKUs, while demand for expanded assortments and product personalisation continue to escalate. Clean, centralised master data is a critical first step in solving these issues.
Stibo Systems’ Master Data Management solution, STEP, helps you achieve strategic outcomes by creating a central repository of clean, accurate and consistent operational data about your products, customers, suppliers and more.
Today’s consumers want a consistent, frictionless experience, whether they’re browsing your e-commerce site, shopping in-store, or contacting your customer service representatives. The STEP platform helps you create a Digital Business Core that:
With constantly changing customer tastes and increased pressures to take products to market faster, efficiently managing products from ideation to retirement is critical. SpirePLM™ is a Product Lifecycle Management (PLM) solution that complements your STEP implementation and enhances the way you design, develop and launch your private-label offerings. With SpirePLM™ you can:
Boost sales by creating product hierarchies and linking associated products to support cross-sell and upsell opportunities, as well “You May Also Like” recommendations. STEP also assists retailers in launching targeted and timely promotions.
Inaccurate or incomplete product information often leads to customer dissatisfaction and affects your profits through product returns. STEP helps retailers reduce these kinds of returns by gathering, managing, publishing and sharing accurate and enriched product information throughout your enterprise and across your supply chain.
STEP provides a single, consistent view of products across all your channels by automatically supplying information to various consuming systems, sales channels and business processes.
Meet the global business requirements for language and other localisation necessities such as currency and unit measures to expand into new countries. STEP helps you launch targeted multi-language promotions based on key demographics and regions without creating data siloes.
STEP is the only master data management solution that supports multiple data domains on a single technology platform. Further increase the value of centralised product data by combining it with other key business information such as customer, supplier, employee or location data.
Increase revenue opportunities by getting your products to market faster than your competition. STEP helps you onboard new products, bundles and services rapidly through user-friendly automation and streamlined processes.
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