Putting your customer first is imperative, but actively managing your customer relationships in order to deliver the level of personalisation and service they demand requires a complete view of both your customer and product data.
Trying to achieve customer-centricity without a centralised source of data can be extremely difficult and can cause your organisation to react slowly to market changes and/or provide a poor customer experience; ultimately reducing loyalty.
Stibo Systems’ Master Data Management platform, STEP, integrates critical master data into a central repository, allowing you to streamline and personalise product offerings, build customer-centric experiences across channels and improve risk management while driving regulatory compliance.
Having critical data stored in multiple systems by different departments creates inconsistent and outdated information. This results in increased costs and efforts to obtain clean and actionable data. STEP acts as a main hub for all your information and helps you to:
Proper and secure handling and storing of customer information is critical. Even the smallest data security incident can quickly tarnish a brand. In addition, financial services companies have to comply with a multitude of industry regulations. With STEP you can:
Deliver products and services to your customers faster and through the delivery channel that they expect by:
Financial service organisations, as with companies in many other industries, need to have a clear understanding of their customers. With STEP you can get deeper customer insight and support a global customer-centric experience by:
In this short video, Aberdeen Research Group shows the numbers to keep in mind
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