Location: Atlanta, Ga

You have a deep understanding of what makes an online community thrive, and the experience and know how to build one from the ground up. And to scale it. You know how to gain deep customer insights and know how to advocate for customers across the company. You have experience building and growing a community through multiple channels including social media, and proactively reaching out to have great conversations with influencers and customers alike. You will be responsible for building our online community to provide a place for our customers to interact with each other as well as prospects. Your passion will be an integral part of fueling our growth.

Responsibilities

Scope the technology behind the community

Partner with the VP of Marketing Communications to develop the community strategy

Build and manage online communities while driving engagement

Manage and distribute content across social media and other channels

Organize and host community events (both online and offline)

Create and manage tools to measure KPIs relating to the community metrics

Support marketing initiatives to amplify distribution (e.g. syndicated content, affiliate marketing)

Collect user feedback from our community and advocate for users in Product and Marketing discussions

Manage support channels

Develop and manage social and engagement strategies

Develop learning content in a variety of media and deploy it using a Learning Management Systems

Desired Experience

10 - 12 years of proven experience scoping and building from scratch, growing and then managing and moderating online communities

2-3 years of recent Salesforce Community Cloud experience

Passionate about customers and driven to improve their experiences

Know your way around analytics and metrics, using them to inform what you do

Loves taking the time to understand people and what makes them tick

Have a framework for developing a community you can articulate and bring to life

Technically savvy, a strong writer, and take pride in your work

Demonstrate flexibility, positive energy, forward thinking, and the skills to thrive in a high-energy environment

Exposure to working in a global organization

Minimal travel: 5 – 10%. Mainly to customer conferences or events.

 

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